Technical Support Engineer

Ekomak Endüstriyel Kompresör ve Makina

We are looking for a "Technical Support Engineer" for our growing team.

Location: Dilovası İmes OSB

Job Description

Ekomak Product Company has a vacancy for a Technical Support Engineer for screw compressors ranging from 2.2 kw to 315kw.

In this job you are responsible to support service personnel and take part in the projects for CTS activities.

• Has an eye for the safety of the product
• Write action plans to manage field feedback until closure is achieved
• Monitor and track the progress of agreed schedules and action items
• Provide feedback to product quality teams based on analyses and make proposals for improvement projects
• Warranty process handling
• Failure report handling
• Develop close relation within Service Centers and Engineering to properly address specific needs to get a problem solved
• Provide training to service engineers and others
• Provide support for spare parts
• Take part in new projects for service review, kit creation, spare part list creation

Qualification

• Minimum of Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills
• Comprehensive knowledge in electrical area
• Proven ability to correctly diagnose and successfully resolve increasingly complex problems
• Basic knowledge of compressor (or similar products) working principle and control logic
• Confident grasp of increasingly complex technical matters, indicated by speed, accuracy and quality work, in a complex environment
• Fluent verbal and written English and Turkish skills
• Resourceful, self-motivated and confident with working on own initiative
• Good interpersonal and team working skills
• Ability to develop technical solutions, compliant with requirements within agreed programs and timescales
• Ability to present and explain key data / KPI's as required
• Willing to travel as and when required
• Experience with MS Office is an asset