İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
More than 2 years of experience
Department
Tourism / Hospitality
Tourism / Hospitality
Application Count
74 application
Job Type
Full-Time
Years of Experience
More than 2 years of experience
Application Count
74 application
Department
Tourism / Hospitality
QUALIFICATIONS AND JOB DESCRIPTION
The Guest Relations Agent plays a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with customers. This position requires strong communication, problem-solving, and leadership skills to oversee the guest relations team and uphold high service standards.
General Qualifications
- Bachelor's degree in hospitality management, business administration, or related field
- Proven experience in guest relations, customer service, or hospitality management
- Excellent verbal and written communication skills in English
- Strong leadership and team management abilities
- Proficiency in customer relationship management (CRM) software
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Description
The Guest Relations Agent is responsible for:
- Leading and supervising the guest relations team to ensure exceptional customer service
- Developing and implementing guest relations strategies to enhance customer satisfaction
- Handling escalated guest inquiries, complaints, and feedback in a professional and timely manner
- Training and mentoring staff to deliver personalized and memorable guest experiences
- Collaborating with other departments to coordinate guest services and resolve issues
- Monitoring guest feedback and performance metrics to identify areas for improvement
- Maintaining up-to-date knowledge of industry trends and best practices in guest relations
- Preparing regular reports and presentations on guest satisfaction and service quality
- Ensuring compliance with company policies, procedures, and standards for guest interactions
Preferred Candidate
Misafir İlişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Sorumlusu Misafir İlişkileri Sorumlusu Maaşları Misafir İlişkileri Sorumlusu Nasıl Olunur? Misafir İlişkileri Sorumlusu Nedir? Misafir İlişkileri Sorumlusu İş İlanlarıMisafir İlişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Sorumlusu Misafir İlişkileri Sorumlusu Maaşları Misafir İlişkileri Sorumlusu Nasıl Olunur? Misafir İlişkileri Sorumlusu Nedir? Misafir İlişkileri Sorumlusu İş İlanları